What does Dry-pressed tile mean?

A tile formed from a milled body mixture and shaped in molds under high pressure, and finally is designated as Group B in the international standards specifications.

What are ceramic tile?

Ceramic tiles are generally thin slab made from different types of clays, organic materials and/or other inorganic raw materials.

What is glaze?

Vitrified covering material that is impermeable.

What is polished surface?

Surface of ceramic tile which has been given a glossy finish through mechanical polishing as last stage of manufacture.

How does porcelain tile differ from ceramic tile?

Ceramic tiles are red clay tiles, shaped in molds under high pressure and fired at 1150 ⁰C. Porcelain tiles are specific type of ceramic tiles made from ball clay, shaped in molds under ultra-high pressure and fired at 1200 ⁰C, which gives it a low absorbing water percentage. Porcelain tile is the hardest and strongest available manufactured tile.

What are the benefits of Vitrified tile?

• • Stain resistance.
• • Resistant to wear and high temperatures.
• • Easy to clean and maintain.
• • Available in an incredible choice of shapes, designs, sizes and colors.
• • Durable—it lasts for years and years.

What is a Rectified tile?

Rectified tile is the tile that after firing is subjected to a precise mechanical grinding.

What is tonality?

Tonality is the variation in color which appears during firing process.

What is Shade?

The shade of manufactured tiles varies depending on the firing process, because of the physiochemical reactions taking place under the kiln conditions.At GEMMA, glazed tiles are controlled in up to 7 shades. Shade N is the original tone, In addition, there are three lighter versions L1, L2 and L3, and also three darker ones, that are D1, D2 and D3. Recently, GEMMA creates a tile models that can have several faces to simulate the natural effect.

What does the caliber mean?

The caliber parameter applies only on floor tiles because, in the process of firing these tiles under high temperatures, shrinkage of the tile mass occurs. As a result, the tiles coming out of the kiln have slightly different dimensions for the same size.

How should we clean and maintain tile floors?

Maintaining tile floors is easy, usually only requiring normal cleaning such as Sweep or vacuum periodically. Use a damp cloth or sponge to clean spills.

What types of tile surfaces available?

GEMMA offers many types of surfaces, to fulfill customer needs. Currently, we offer: matte, glossy, structural, semi-polished, and finally polished tiles.

What types of products does GEMMA offer?

(Group BIb) Glazed Porcelain Tile with water absorption 0.5 % < Ev ≤ 1 %. [object Object] (Group BIIa) Floor ceramic Tile with water absorption 3 % < Ev ≤ 6 %. [object Object] (Group BIII) Wall Ceramic Tile Tiles with water absorption, Ev > 10 %.

What is the working size?

The size of a tile determined by the manufacturer to which the actual size shall conform within specified permissible deviations.

Water absorption?

The percentage of water impregnating a tile, measured in accordance with International Standard ISO 10545-3. Water absorption is used to determine which groups the tiles belong to.

PEI parameter?

This is a parameter that determines the abrasion resistance class of tiles in accordance with International Standard ISO 10545-7.PEI class gives a guide to install the tiles according to its correct usage.

What is the resistance to staining of ceramic tiles?

TThe resistance to staining of ceramic tiles is tested in accordance with the ISO 10545-14 standard. Resistance to stain varies according to class which depends on how it is cleaned.

When was GEMMA established?

GEMMA was established in 1989, as a subsidiary of AL Ezz Industrial Group, an experienced manufacturing group of building materials.

GEMMA provides delivery service?

showrooms to any place inside Egypt. Delivery fees are subject to the Quantity purchased and the Location of delivery. Kindly refer to our call centre to know the exact fees of delivering your purchases.

Where is GEMMA factory located?

Gemma has two factories operating at ; Sadat City, Industrial zone # 1, Cairo Alexandria Road Sadat City, Industrial zone # 7, Cairo Alexandria Road.

Does GEMMA export to other countries?

Gemma is continuously working on expanding it's distribution network as it exports 40 % of it's production on yearly basis ranging between the Middle East, Europe and North America.

Is GEMMA a publicly traded company?

GEMMA is publically listed on the Cairo and Alexandria Stock exchange (CASE) Trading symbol: ECAP.

How many employees does GEMMA have?

GEMMA currently employees 1,842 employees offering them the best working environment.

What are the Accepted Payment Methods?

GEMMA accepts payment by credit and debit cards (Visa and MasterCard).

What should I do if My Credit Card was wrongly charged?

Kindly contact our Hotline 16757 with the order number and our team will handle your complaint.

How to View My Orders?

To view your orders:

• 1. Log in to gemma.com.eg account using your registered email address and password.
• 2. In your account settings click on Order status & history tab By default, all orders you have placed will be displayed.

What about the shipping charges?

For Online shopping through gemma.com.eg, there will be free shipping to orders within Cairo, Giza & Alexandria. For other Areas, charges will be calculated case by case. Please make sure to check shipping charges at the checkout page before completing your purchase.

Where is My Order?

Your order will be delivered by the expected date specified on your order. The expected delivery date is the date on or before which you can reasonably expect your order to arrive at your provided shipping address.

How to Track My Order?

Tracking your shipment is possible through order page on gemma.com.eg or through our Hotline 16757.

What if there are Missing Items from My Order?

If you received an incomplete product or order with missing items or quantity, please write down the missing item or product or part of product on the order slip, and hand it out to the delivery driver, also you can do the same through our website gemma.com.eg or Hotline 16757.

What if I received broken Items in My Order?

If you received broken items within your order, the broken item or product or part of product should be written down on the order slip and handed out to the driver of the delivery truck, and another delivery date would be set to replace broken quantities.

How to Cancel an Order?

You can cancel your order/item on the order page or through our Hotline 16757. You will be entitled to receive a full refund of the price paid for the products only before it enters the shipping phase. If the products were shipped the shipping charges would be deducted even if the shipment was within the “Free shipping areas”.

What does the Return Policy entail?

Sold goods are subject to be returned or replaced (before installation) within 14 days, in case of manufacturing defect, or incompliance to the Egyptian Standards. After our assessment and validation process, you will be entitled to receive a full refund of the price paid for the product.
Note: All items will be assessed and validated before they are accepted for return and refund. If the stated issue is not found in the product, your claim for a refund will be rejected.

How will I Get My Refund?

Your method of refund depends on the payment method you used when you purchased the item. If you paid through electronic means (Credit or Debit card) the paid amount would be refunded to your card. The amount paid may take up to a month to be reflected in your card statement, depending on the processing of your bank.

ما هي طرق الدفع المقبولة؟

تقبل الجوهرة الدفع ببطاقات الإئتمان و بطاقات الدين : ڤيزا و ماستر كارد

ماذا أفعل في حال (حيال) خصم تكاليف بشكل خاطئ من بطاقتي الإئتمانية؟

يُرجى التواصل مع خطنا الساخن ١٦٧٥٧ برقم طلبك وسوف يقوم فريقنا بالاهتمام بشكواك

كيف أقوم بعرض طلبي؟

لعرض طلبك

• 1) قم بتسجيل الدخول الي الموقع باستخدام بريدك الاكتروني وكلمة السر
• 2) إضغط على زر تاريخ و حالة الطلب في خانة اعدادات الحساب الشخصي ستظهر لك تلقائياً كل طلباتك التي قمت بطلبها

ماذا عن مصاريف (تكاليف) الشحن؟

للتسوق عبر الإنترنت من خلال الموقع سوف يكون الشحن مجاني للطلبات المتواجدة بالقاهرة والجيزة والاسكندرية. أما بالنسبة للمناطق الأخرى فسوف يتم حساب تكاليف الشحن بكل حالة على حِدة. من فضلك تأكد بمراجعة تكاليف الشحن بصفحة الدفع (الحساب) قبل إنهائك لعملية الشراء

أين هو طلبي؟

سيتم توصيل طلبك بحلول التاريخ المتوقع الذي سبق تحديده لطلبك. علماً بأن التاريخ المتوقع للتوصيل هو التاريخ الذي بإمكانك توقُع وصول طلبك فيه أو قبله وذلك إلى عنوان الشحن الذي قمت بتحديده

كيف أقوم بتتبع طلبي؟

بإمكانك تتبع طلبك إما عن طريق صفحة الطلب على الموقع أو من خلال خطنا الساخن ١٦٧٥٧

ماذا لو أن هناك بعض العناصر المفقودة في طلبي؟

في حال استلامك لمنتج أو طلب به عناصر أو كميات مفقودة، من فضلك قم بكتابة العنصر أو المنتج أو الجزء من المنتج الذي وجدته مفقوداً على إذن تسليم البضاعة وقم بإعطائها لسائق التوصيل، كذلك يمكنك فعل المثل من خلال موقعنا الالكتروني أو من خلال خطنا الساخن ١٦٧٥٧

ماذا لو قمت باستلام عناصر مكسورة في طلبي؟

في حال استلامك لعناصر مكسورة في طلبك، فإنه يتم كتابة العنصر أو المنتج أو الجزء من المنتج الذي وجدته مكسوراً على إذن تسليم البضاعة وإعطائها لسائق الشاحنة، وسوف يتم تحديد تاريخ توصيل آخر لاستبدال الكميات المكسورة

كيف تقوم بإلغاء طلب؟

بإمكانك إلغاء طلبك على صفحة الطلب أو من خلال خطنا الساخن ١٦٧٥٧. وسوف تكون مخولاً لاستلام كامل المبلغ الذي قمت بدفعه لقاء الحصول على المتنجات فقط قبل دخوله مرحلة الشحن، وفي حال ما إذا تم شحن المنتج؛ فإنه سيتم خصم تكاليف الشحن حتى وإن كان الشحن في نطاق مناطق الشحن المجاني

ما الذي تتضمنه سياسة الاسترجاع؟

تكون البضائع المباعة عُرضة للاستبدال أو الاسترجاع (قبل التركيب) خلال 14 يوماً، وذلك في حالة عيوب التصنيع أو عدم مقابلة المنتج للمواصفات المصرية. بعد عملية المعاينة والتأكد من سلامة البضاعة. سوف تكون مخولاً لاستلام كامل المبلغ الذي قمت بدفعه لقاء الحصول على المتنج
ملاحظة: جميع المنتجات سيتم معاينتها والتأكيد عليها قبل قبولها للارتجاع ورد المبلغ. وإذا لم تتواجد المشكلة المحددة؛ فإن طلبك باسترداد القيمة المدفوعة سوف يتم رفضه.

كيف سأقوم باسترداد أموالي؟

تعتمد طريقة استردادك لأموالك على طريقة الدفع التي قمت باستخدامها عند شرائك للمنتج. فإذا كنت قد دفعت عن طريقة الوسائل الالكترونية (بطاقة الإئتمان أو الدين) فإن القيمة المدفوعة سوف يتم ردها إلى بطاقتك. والقيمة المدفوعة ستستغرق مدة قد تصل إلى شهر لكي تظهر في كشف بطاقتك، وذلك اعتماداً على سرعة العمليات بالبنك الذي تتعامل معه

How do I collect Rewards Points for every purchase transaction?

You will earn 1 Reward Point for every purchase value of EGP 40 of 1st Choice and EGP 80 of 2nd Choice. For example if you spent EGP 4000 of 1st choice you will get 100 points on GEMMA Loyalty Card. Redemption of points starts after reaching ……….. points.

Will I earn Rewards Points for all my GEMMA purchases?

You will earn Rewards points for all purchase transactions with no certain limit on spending for each purchase transaction.

How do I keep track of the points I have collected?

By visiting gemma.com.eg or by calling our Hotline 19757 between 8:00 am and 5:00 pm.

How will Rewards be reflected in my GEMMA statement?

A Summary box of Points will appear on your account on gemma.com.eg . The details in the Rewards Points box are as follows:

• - Opening Balance of points: Rewards Points (if any) carried forward from your previous purchases.
• - Rewards Points earned: Rewards points earned from the current purchase transaction.
• - Closing Balance: Total number of Rewards Points (if any) carried forwards to your next statement.

How can I redeem Rewards Points?

Rewards Points can be redeemed by wither logging to gemma.com.eg or by calling our Hotline 19757 between 8:00 am and 5:00 pm.

When can I redeem Rewards Points?

You can start redeeming your Rewards Points whenever you wish. Please refer to the Rewards listed on gemma.com.eg for the number Rewards Points required for the Reward of your choice.

How will I receive and use my GEMMA Reward Points Card?

Your GEMMA Ponts Card will be mailed to you by courier.

Who can redeem Rewards Points?

Only the Primary Cardholder can request for the redemption of Rewards Points.

Do Rewards Points have an expiry date period?

No You can continue earning and redeeming Rewards Points as long as you have valid GEMMA Rewards points Card.

Can I transfer my Rewards Points to someone else?

Rewards Points can not be transferred to anyone else.

Can I exchange my Rewards Points for Cash?

Rewards Points can not be exchanged for Cash. However, its can be deducted from your next purchase.

How can I collect my Reward?

Once you redeem your reward from gemma.com.eg you will receive a call from GEMMA agent and will receive your reward within 7 working days.