If you would like to receive information about our latest products or a catalogue, make an enquiry, or ask for details of our products, fill in the requested information, mark your interest area and send it to us
Alternatively you can call GEMMA on 16757.
LOCAL SALES DEPARTMENTS
Tel : +(202) 33778853/4
Fax : +(202) 33778850/2
HEADQUARTERS
25 Cairo/Alexandria Desert Road, Al Remaya Square, Al Haram
Select an area to begin
A tile formed from a milled body mixture and shaped in molds under high pressure, and finally is designated as Group B in the international standards specifications.
Ceramic tiles are generally thin slab made from different types of clays, organic materials and/or other inorganic raw materials.
Vitrified covering material that is impermeable.
Surface of ceramic tile which has been given a glossy finish through mechanical polishing as last stage of manufacture.
Ceramic tiles are red clay tiles, shaped in molds under high pressure and fired at 1150 ⁰C. Porcelain tiles are specific type of ceramic tiles made from ball clay, shaped in molds under ultra-high pressure and fired at 1200 ⁰C, which gives it a low absorbing water percentage. Porcelain tile is the hardest and strongest available manufactured tile.
Rectified tile is the tile that after firing is subjected to a precise mechanical grinding.
Tonality is the variation in color which appears during firing process.
The shade of manufactured tiles varies depending on the firing process, because of the physiochemical reactions taking place under the kiln conditions.At GEMMA, glazed tiles are controlled in up to 7 shades. Shade N is the original tone, In addition, there are three lighter versions L1, L2 and L3, and also three darker ones, that are D1, D2 and D3. Recently, GEMMA creates a tile models that can have several faces to simulate the natural effect.
The caliber parameter applies only on floor tiles because, in the process of firing these tiles under high temperatures, shrinkage of the tile mass occurs. As a result, the tiles coming out of the kiln have slightly different dimensions for the same size.
Maintaining tile floors is easy, usually only requiring normal cleaning such as Sweep or vacuum periodically. Use a damp cloth or sponge to clean spills.
GEMMA offers many types of surfaces, to fulfill customer needs. Currently, we offer: matte, glossy, structural, semi-polished, and finally polished tiles.
(Group BIb) Glazed Porcelain Tile with water absorption 0.5 % < Ev ≤ 1 %. [object Object] (Group BIIa) Floor ceramic Tile with water absorption 3 % < Ev ≤ 6 %. [object Object] (Group BIII) Wall Ceramic Tile Tiles with water absorption, Ev > 10 %.
The size of a tile determined by the manufacturer to which the actual size shall conform within specified permissible deviations.
The percentage of water impregnating a tile, measured in accordance with International Standard ISO 10545-3. Water absorption is used to determine which groups the tiles belong to.
This is a parameter that determines the abrasion resistance class of tiles in accordance with International Standard ISO 10545-7.PEI class gives a guide to install the tiles according to its correct usage.
TThe resistance to staining of ceramic tiles is tested in accordance with the ISO 10545-14 standard. Resistance to stain varies according to class which depends on how it is cleaned.
GEMMA was established in 1989, as a subsidiary of AL Ezz Industrial Group, an experienced manufacturing group of building materials.
showrooms to any place inside Egypt. Delivery fees are subject to the Quantity purchased and the Location of delivery. Kindly refer to our call centre to know the exact fees of delivering your purchases.
Gemma has two factories operating at ; Sadat City, Industrial zone # 1, Cairo Alexandria Road Sadat City, Industrial zone # 7, Cairo Alexandria Road.
Gemma is continuously working on expanding it's distribution network as it exports 40 % of it's production on yearly basis ranging between the Middle East, Europe and North America.
GEMMA is publically listed on the Cairo and Alexandria Stock exchange (CASE) Trading symbol: ECAP.
GEMMA currently employees 1,842 employees offering them the best working environment.
Help with my orders.
Payment
GEMMA accepts payment by credit and debit cards (Visa and MasterCard).
Kindly contact our Hotline 16757 with the order number and our team will handle your complaint.
To view your orders:
Shipping
For Online shopping through gemma.com.eg, there will be free shipping to orders within Cairo, Giza & Alexandria. For other Areas, charges will be calculated case by case. Please make sure to check shipping charges at the checkout page before completing your purchase.
Your order will be delivered by the expected date specified on your order. The expected delivery date is the date on or before which you can reasonably expect your order to arrive at your provided shipping address.
Tracking your shipment is possible through order page on gemma.com.eg or through our Hotline 16757.
If you received an incomplete product or order with missing items or quantity, please write down the missing item or product or part of product on the order slip, and hand it out to the delivery driver, also you can do the same through our website gemma.com.eg or Hotline 16757.
If you received broken items within your order, the broken item or product or part of product should be written down on the order slip and handed out to the driver of the delivery truck, and another delivery date would be set to replace broken quantities.
You can cancel your order/item on the order page or through our Hotline 16757. You will be entitled to receive a full refund of the price paid for the products only before it enters the shipping phase. If the products were shipped the shipping charges would be deducted even if the shipment was within the “Free shipping areas”.
Sold goods are subject to be returned or replaced (before installation) within 14 days,
in case of manufacturing defect, or incompliance to the Egyptian Standards.
After our assessment and validation process,
you will be entitled to receive a full refund of the price paid for the product.
Note: All items will be assessed and validated before they are accepted for return and refund. If the stated issue is not found in the product, your claim for a refund will be rejected.
Your method of refund depends on the payment method you used when you purchased the item. If you paid through electronic means (Credit or Debit card) the paid amount would be refunded to your card. The amount paid may take up to a month to be reflected in your card statement, depending on the processing of your bank.
المساعدة بشأن طلبي
الدفع
تقبل الجوهرة الدفع ببطاقات الإئتمان و بطاقات الدين : ڤيزا و ماستر كارد
يُرجى التواصل مع خطنا الساخن ١٦٧٥٧ برقم طلبك وسوف يقوم فريقنا بالاهتمام بشكواك
لعرض طلبك
الشحن
للتسوق عبر الإنترنت من خلال الموقع سوف يكون الشحن مجاني للطلبات المتواجدة بالقاهرة والجيزة والاسكندرية. أما بالنسبة للمناطق الأخرى فسوف يتم حساب تكاليف الشحن بكل حالة على حِدة. من فضلك تأكد بمراجعة تكاليف الشحن بصفحة الدفع (الحساب) قبل إنهائك لعملية الشراء
سيتم توصيل طلبك بحلول التاريخ المتوقع الذي سبق تحديده لطلبك. علماً بأن التاريخ المتوقع للتوصيل هو التاريخ الذي بإمكانك توقُع وصول طلبك فيه أو قبله وذلك إلى عنوان الشحن الذي قمت بتحديده
بإمكانك تتبع طلبك إما عن طريق صفحة الطلب على الموقع أو من خلال خطنا الساخن ١٦٧٥٧
في حال استلامك لمنتج أو طلب به عناصر أو كميات مفقودة، من فضلك قم بكتابة العنصر أو المنتج أو الجزء من المنتج الذي وجدته مفقوداً على إذن تسليم البضاعة وقم بإعطائها لسائق التوصيل، كذلك يمكنك فعل المثل من خلال موقعنا الالكتروني أو من خلال خطنا الساخن ١٦٧٥٧
في حال استلامك لعناصر مكسورة في طلبك، فإنه يتم كتابة العنصر أو المنتج أو الجزء من المنتج الذي وجدته مكسوراً على إذن تسليم البضاعة وإعطائها لسائق الشاحنة، وسوف يتم تحديد تاريخ توصيل آخر لاستبدال الكميات المكسورة
بإمكانك إلغاء طلبك على صفحة الطلب أو من خلال خطنا الساخن ١٦٧٥٧. وسوف تكون مخولاً لاستلام كامل المبلغ الذي قمت بدفعه لقاء الحصول على المتنجات فقط قبل دخوله مرحلة الشحن، وفي حال ما إذا تم شحن المنتج؛ فإنه سيتم خصم تكاليف الشحن حتى وإن كان الشحن في نطاق مناطق الشحن المجاني
تكون البضائع المباعة عُرضة للاستبدال أو الاسترجاع (قبل التركيب) خلال 14 يوماً، وذلك في حالة عيوب التصنيع أو عدم مقابلة المنتج للمواصفات المصرية. بعد عملية المعاينة والتأكد من سلامة البضاعة. سوف تكون مخولاً لاستلام كامل المبلغ الذي قمت بدفعه لقاء الحصول على المتنج
ملاحظة: جميع المنتجات سيتم معاينتها والتأكيد عليها قبل قبولها للارتجاع ورد المبلغ. وإذا لم تتواجد المشكلة المحددة؛ فإن طلبك باسترداد القيمة المدفوعة سوف يتم رفضه.
تعتمد طريقة استردادك لأموالك على طريقة الدفع التي قمت باستخدامها عند شرائك للمنتج. فإذا كنت قد دفعت عن طريقة الوسائل الالكترونية (بطاقة الإئتمان أو الدين) فإن القيمة المدفوعة سوف يتم ردها إلى بطاقتك. والقيمة المدفوعة ستستغرق مدة قد تصل إلى شهر لكي تظهر في كشف بطاقتك، وذلك اعتماداً على سرعة العمليات بالبنك الذي تتعامل معه
You will earn 1 Reward Point for every purchase value of EGP 40 of 1st Choice and EGP 80 of 2nd Choice. For example if you spent EGP 4000 of 1st choice you will get 100 points on GEMMA Loyalty Card. Redemption of points starts after reaching ……….. points.
You will earn Rewards points for all purchase transactions with no certain limit on spending for each purchase transaction.
By visiting gemma.com.eg or by calling our Hotline 19757 between 8:00 am and 5:00 pm.
A Summary box of Points will appear on your account on gemma.com.eg . The details in the Rewards Points box are as follows:
Rewards Points can be redeemed by wither logging to gemma.com.eg or by calling our Hotline 19757 between 8:00 am and 5:00 pm.
You can start redeeming your Rewards Points whenever you wish. Please refer to the Rewards listed on gemma.com.eg for the number Rewards Points required for the Reward of your choice.
Your GEMMA Ponts Card will be mailed to you by courier.
Only the Primary Cardholder can request for the redemption of Rewards Points.
No You can continue earning and redeeming Rewards Points as long as you have valid GEMMA Rewards points Card.
Rewards Points can not be transferred to anyone else.
Rewards Points can not be exchanged for Cash. However, its can be deducted from your next purchase.
Once you redeem your reward from gemma.com.eg you will receive a call from GEMMA agent and will receive your reward within 7 working days.
Installation instructions
Installing large format tiles
HOTLINE
If you would like to receive information about our latest products or a catalogue, make an enquiry, or ask for details of our products, fill in the requested information, mark your interest area and send it to us
Alternatively you can call GEMMA on 16757.